For 25 years I've worked at the intersection of strategic communications, experience design, and organizational culture — diagnosing why the message isn't landing and building the strategy to fix it. Most organizations have a gap between what they say they are and how people actually experience them. I find it, name it, and fix it — at the senior level, with a select number of clients.
Field Notes is a space for exploring the ideas that shape better workplaces, from communication and culture to change and organizational performance.
Here, I share reflections, research insights, and practical perspectives connected to the CultureComm Model and the evolving role of communication in organizational life.